Terms & Conditions

Last Updated: 21/08/2026

Welcome to Hewold Collections. These Terms & Conditions govern your use of our website, online store, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or purchasing from us.

1. About Hewold Collections

Hewold Collections is an online retail store offering a selection of fashion, clothing, footwear, bags, accessories, fragrances, body-care products, and related lifestyle products.

Throughout these Terms, the words "we," "us," and "our" refer to Hewold Collections. The words "you," "your," and "customer" refer to any person accessing our website or purchasing our products.

2. Use of Our Website

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide to us is accurate and complete.
• You will use the website only for lawful purposes.
• You will not attempt to interfere with, damage, or gain unauthorized access to our website or systems.
• You will not use our website to conduct fraudulent or unlawful activities.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, colours, sizes, and other information displayed on our website are accurate.

However:

• Actual product colours may vary slightly depending on your screen or device.
• Product packaging may occasionally differ from displayed images.
• Measurements and sizing may have minor variations.
• Some products may become unavailable without prior notice.
• We reserve the right to correct errors or inaccuracies in product information.

Product images are provided for illustration and may not always represent the exact appearance of the product received.

4. Product Availability

All products are subject to availability. Adding an item to your cart does not guarantee that the item will remain available until checkout or payment is completed.

If an item becomes unavailable after you place an order, we will contact you and may offer a replacement product, an alternative product, a refund, or another reasonable solution.

5. Prices

All prices displayed on our website are in Ghana Cedis (GHS) unless otherwise stated.

Prices may change at any time without prior notice. We reserve the right to correct pricing errors. If an item has been listed at an incorrect price due to a technical or human error, we may cancel the order and provide a refund where payment has already been made.

Delivery charges and other applicable fees may be added to the product price during checkout.

6. Orders

When you place an order, you are making an offer to purchase the selected products. An order is considered accepted when we confirm the order and/or begin processing it.

We reserve the right to refuse or cancel an order where:

• The product is unavailable.
• There is an obvious pricing or product-information error.
• We suspect fraudulent or unauthorized activity.
• The customer's information cannot be verified.
• There are circumstances beyond our reasonable control.

If we cancel an order that has already been paid for, the applicable amount will be refunded.

7. Customer Information

You are responsible for providing accurate information when placing an order, including your full name, telephone number, email address, delivery address, product size, colour, variant, and any other information required to process your order.

We are not responsible for delays, failed deliveries, or additional delivery costs resulting from incorrect or incomplete information supplied by the customer.

8. Payment

We accept the payment methods displayed on our website at checkout. Payment must be successfully completed before an order is dispatched unless we expressly offer another payment arrangement.

We do not store complete payment-card details on our website unless expressly stated otherwise.

If a payment is reversed, declined, disputed, or otherwise fails, we may suspend or cancel the relevant order.

9. Delivery

We deliver to locations supported by our delivery service. Estimated delivery times may vary depending on delivery location, product availability, order volume, courier availability, public holidays, weather, traffic, and circumstances beyond our reasonable control.

Delivery times provided on the website are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been handed to a third-party courier, delivery may be subject to the courier's own terms and operating conditions.

10. Delivery Charges

Delivery fees may vary depending on the customer's location, order size, delivery method, and other applicable factors.

Additional delivery charges may apply where:

• The customer provides an incorrect address.
• The customer is unavailable to receive the order.
• A second delivery attempt is required.
• The delivery location is outside our standard delivery area.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We will try to accommodate your request, but cancellation or modification may not be possible once an order has been processed, packed, or dispatched.

Orders that have already been dispatched may be subject to our Returns & Refund Policy.

12. Returns and Exchanges

We want you to be satisfied with your purchase. Eligible products may be returned or exchanged in accordance with our Returns & Refund Policy.

Unless otherwise stated, returned products must:

• Be unused and unworn.
• Be in their original condition.
• Have original tags and packaging where applicable.
• Not be damaged, stained, washed, altered, or otherwise used.
• Be returned within the applicable return period.

Certain products may not be eligible for return or exchange due to hygiene, safety, or product-specific reasons.

13. Underwear, Lingerie and Personal-Care Products

For hygiene and health reasons, underwear, panties, boxers, lingerie, deodorants, soaps, body-care products, fragrances, and other intimate or personal-use products may be non-returnable or non-exchangeable once delivered, except where the item is defective, damaged, or incorrectly supplied.

Customers are encouraged to confirm their size, colour, variant, and product selection before completing an order.

14. Damaged or Incorrect Items

If you receive a damaged product, incorrect product, missing item, or a product that materially differs from what you ordered, please contact us as soon as possible after delivery.

We may request photographs, videos, order details, or other information to help us investigate the issue.

Where the claim is confirmed, we may provide an appropriate replacement, exchange, store credit, or refund depending on the circumstances.

15. Refunds

Where a refund is approved, it will generally be processed using the applicable payment method or another agreed method.

The time required for a refund to appear in your account may depend on the payment provider, bank, mobile-money provider, or other financial institution.

We are not responsible for delays caused by third-party financial institutions.

16. Promotions and Discounts

From time to time, Hewold Collections may offer discounts, promotions, giveaways, or special offers.

Promotions may be subject to additional terms, including:

• Specific validity periods.
• Limited quantities.
• Minimum purchase requirements.
• One-time use restrictions.
• Product exclusions.
• Customer eligibility requirements.

Promotions cannot be combined unless expressly stated. We reserve the right to modify or terminate a promotion where reasonably necessary.

17. Discount Codes

Discount or promotional codes must be entered correctly at checkout.

• Discount codes cannot be exchanged for cash.
• Codes may have expiration dates.
• Some products may be excluded.
• A code may only be used once per customer where specified.
• We may deactivate codes that have been obtained fraudulently or used contrary to their intended purpose.

18. Intellectual Property

All content on this website, including logos, brand names, product photographs, graphics, text, designs, videos, website layouts, icons, and other original materials, is owned by or licensed to Hewold Collections unless otherwise stated.

You may not reproduce, copy, distribute, modify, sell, publish, or commercially exploit our content without prior written permission.

19. User Reviews and Content

If you submit a review, photograph, comment, testimonial, or other content to us, you grant Hewold Collections permission to use, reproduce, display, and publish that content for marketing and promotional purposes, subject to applicable law.

You must not submit content that:

• Is false or misleading.
• Infringes another person's rights.
• Contains offensive or unlawful material.
• Contains malicious software.
• Violates privacy rights.
• Is intended to deceive or defraud.

We reserve the right to remove content that violates these requirements.

20. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

21. Third-Party Services

Our website may use third-party services such as payment processors, delivery companies, analytics providers, hosting providers, marketing platforms, and social-media platforms.

Third-party services may operate under their own terms and privacy policies. We are not responsible for the independent actions, policies, availability, or performance of third-party services.

22. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of maintenance, updates, technical problems, hosting issues, security incidents, or circumstances beyond our reasonable control.

23. Limitation of Liability

To the extent permitted by applicable law, Hewold Collections will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

24. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, fire, flood, epidemics or pandemics, government restrictions, strikes, civil unrest, internet or telecommunications failures, transportation disruptions, power outages, or other similar events.

25. Fraud and Suspicious Transactions

We reserve the right to investigate and take appropriate action against suspicious, fraudulent, or unauthorized transactions.

This may include:

• Cancelling orders.
• Restricting accounts.
• Refusing future orders.
• Requesting additional verification.
• Reporting suspected fraudulent activity where appropriate.

26. Account Security

If you create an account with us, you are responsible for keeping your login credentials confidential.

You should immediately notify us if you believe your account has been accessed without authorization.

27. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

28. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Ghana, unless applicable law requires otherwise.

Any dispute arising from these Terms or your use of our services shall be handled in accordance with applicable Ghanaian law.

29. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

30. Entire Agreement

These Terms, together with our Privacy Policy, Returns & Refund Policy, and any other policies expressly referenced on our website, constitute the agreement between you and Hewold Collections regarding your use of our website and purchase of our products.

31. Contact Us

If you have questions about these Terms & Conditions, your order, returns, payments, or any other matter, please contact Hewold Collections using the details above.