Privacy Policy

Last Updated: 21/08/2026

At Hewold Collections, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing orders, contacting us, or interacting with our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.

1. Information We Collect

We may collect personal information that you provide directly to us when you create an account, place an order, contact us, subscribe to communications, participate in promotions, or otherwise interact with Hewold Collections.

This information may include:

• Full name.
• Telephone number.
• Email address.
• Billing and delivery address.
• Order and purchase information.
• Product preferences and selections.
• Messages and communications you send to us.
• Information provided when you request a return, exchange, or refund.
• Information you provide when participating in promotions or competitions.

2. Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method used, the payment provider may collect and process payment information such as card details, mobile-money information, or other payment credentials.

Hewold Collections does not intentionally store complete payment-card details on our own systems unless expressly stated otherwise.

Payment providers may process your information according to their own privacy policies and terms.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Pages visited.
• Time and date of visits.
• Referring website or source.
• General website usage information.

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and provide certain website functionality.

Cookies may be used to:

• Remember items added to your shopping cart.
• Keep you signed in where applicable.
• Remember preferences.
• Understand how visitors use our website.
• Improve website performance.
• Support marketing and advertising activities where applicable.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

• Processing and fulfilling orders.
• Processing payments.
• Arranging product delivery.
• Providing customer support.
• Processing returns, exchanges, and refunds.
• Communicating with you about your orders.
• Managing customer accounts.
• Improving our products and services.
• Improving website functionality and user experience.
• Detecting and preventing fraud or unauthorized transactions.
• Maintaining website security.
• Complying with legal and regulatory obligations.
• Sending marketing communications where permitted and appropriate.

6. Marketing Communications

With your consent where required, we may contact you by email, phone, SMS, WhatsApp, or other communication channels regarding products, promotions, special offers, and other updates from Hewold Collections.

You may request to stop receiving marketing communications at any time.

Please note that even if you opt out of marketing communications, we may still contact you regarding important transactional matters, such as order confirmations, delivery updates, account security, refunds, or other necessary service communications.

7. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers where necessary to operate our business and provide services to you.

This may include:

• Payment processors.
• Delivery and courier companies.
• Website hosting providers.
• Website maintenance and technology providers.
• Analytics and marketing service providers.
• Customer-support service providers.
• Professional advisers where reasonably necessary.

These providers may only receive information reasonably necessary to perform the services they provide to us.

8. Legal and Regulatory Disclosure

We may disclose personal information where we believe disclosure is reasonably necessary to:

• Comply with applicable laws or legal processes.
• Respond to lawful requests from government authorities.
• Protect our rights, property, or safety.
• Protect the rights, property, or safety of our customers or others.
• Investigate fraud, security incidents, or unlawful activity.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You are also responsible for keeping your account credentials, passwords, and other login information confidential where applicable.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Object to certain uses of your personal information.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent or legal authorization.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, payment providers, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

14. Social Media

If you interact with Hewold Collections through social-media platforms, the relevant platform may collect and process information according to its own privacy policy.

Any information you publicly post or share through a social-media platform may be visible to others.

15. Business Transfers

If Hewold Collections is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

17. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of the Republic of Ghana, subject to any mandatory privacy or data-protection rights that apply.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Hewold Collections handles your personal information, please contact us using the details above.